We will accept returns with a 20% restocking fee and freight costs both on the original shipment and the return shipment. Return payment will be sent through the method of payment less the 20% restocking fee and original shipping costs. Merchandise must be returned in original box and unused. An additional charge WILL apply on any special order merchandise, Items that are not in stock ready for immediate shipping are special order. Return freight is your responsibility to insure the shipment against damages. Damaged or missing items must be reported within 72 hours (3 days) of receipt by toll free phone 888-836-4645 or email firstname.lastname@example.org. Stockton International and SalonStore may not be held responsible damages or missing parts.